Privacy Policy – Walkabout Durham – City Walking Tours Ltd

Last updated: 7 January 2026

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1. Who We Are

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We are WALKABOUT DURHAM – CITY WALKING TOURS LTD (“we”, “us”, “our”), operating walking tours in Durham, UK.

Company Details:
WALKABOUT DURHAM – CITY WALKING TOURS LTD
Registered in England & Wales
Company No: 16945928
Registered Office: 9 Dunelm Road, Thornley, Durham, DH6 3HP

We are the “Data Controller” for the purposes of UK GDPR.

If you have any questions about this policy, please contact us at:
📧 Email: info@walkaboutdurham.com 

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2. What Personal Data We Collect

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We may collect the following personal information:

When you make a booking:

• Name, email address, and phone number

• Booking details (tour, date, number of people)

• Payment information (processed securely by Wix Payments – we do not store full card details)

When you contact us:

• Name and email address

• Any information you include in your message

Automatically through the website:

• Technical data such as IP address, browser type, device type, and site usage

• This is collected by Wix as part of their platform services

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3. How We Use Your Personal Data

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We use your information to:

• Process and manage bookings

• Contact you about your booking

• Respond to enquiries

• Manage business records and accounts

• Improve our website and services

• Comply with legal obligations

We do not sell, rent, or trade your data to third parties.

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4. Legal Basis for Processing

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We process your data under the following lawful bases:

• Contract – to provide your tour booking and related communication

• Legal obligation – for accounting and tax purposes

• Legitimate interest – to run and improve our business and respond to enquiries

• Consent – if you opt into marketing communications (we will only email marketing if you explicitly agree)

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5. Who We Share Your Data With

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We may share data with trusted third parties who help us operate our business, including:

• Wix – website hosting and booking platform

• Wix Payments – for secure payment processing

• Email service provider (for communication)

These companies may store data securely on our behalf and may not use your data for their own purposes.
We do not share your data with tour partners, advertisers, or unrelated third parties.

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6. Payments

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All online payments are processed securely by Wix Payments.
We do not store or have access to your full card details.

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7. Cookies & Website Tracking

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Our website is hosted by Wix, which may use cookies and tracking tools to ensure the site works correctly and to improve performance.

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8. How Long We Keep Your Data

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We only keep your data for as long as necessary:

• Booking records – kept for up to 6 years for accounting and legal purposes

• Enquiry emails or contact form submissions – usually kept for 1–2 years, unless longer retention is needed for legal or business reasons

• Website analytics data – stored according to Wix’s policies

Data is securely deleted or anonymised once no longer required.

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9. Your Rights

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Under UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion of your data

• Object to processing in some cases

• Restrict processing

• Request a copy of your data

To exercise your rights, contact us at:
📧 info@walkaboutdurham.com

You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data: www.ico.org.uk

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10. Security

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We take appropriate measures to keep your data secure and use trusted platforms such as Wix and recognised payment providers.

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11. Changes to This Policy

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We may update this policy occasionally. Any updates will be posted on this page.