Frequently asked questions

For Durham Tours: If you need to cancel your booking, please contact us no later than 24 hours before the tour is due to start. You will receive a full refund. If you cancel your booking on the day of the tour, you will not be eligible for a refund. For Private North East Tours:All cancellations must be made in writing via email.​The following cancellation charges apply:More than 7 days before the tour date: Loss of deposit only2-7 days before the tour date: 50% of total tour priceLess than 2 days before the tour date: 100% of total tour price​​These charges reflect the reservation of a dedicated guide and full-day availability.​No refunds will be given for:No-showsLate arrivalsUnused portions of the tour

The tours occur in all weather, so please come prepared with suitable warm and dry clothing ready for the North East weather! You should wear footwear that is suitable for uneven ground and in some cases wet conditions underfoot. High heels not recommended!

The pace of the tour is not demanding - we stop regularly and walk for no longer than 5 minutes at a time. The Full City Tour, Full-Day and Half-Day private tours have some sections with less frequent stops but we will certainly pause for rest if needed. Please be aware of your own abilities and check the itinerary of the tours to see which is most suitable for your abilities. Please contact us to advise of any conditions or requirements before the tour.

No. The natural geography of the city means that we encounter steep stairs and uneven terrain in some places. However, we would still like to help you explore Durham and will try to accomodate your requirements. Please contact us to discuss how we can tailor a tour to meet your mobility requirements.

Absolutely. Whilst not compromising on the depth of information in the tours, your guide is experienced in making sure the tour will be engaging for our younger walkers. Also, kids under 12 can walk for free! Your guide is a teacher and is fully DBS checked.

Certainly! We love dogs at Walkabout Durham. The city streets do get a little busy, so please be mindful of crowds and some streets where there is traffic. However, we fully encourage you bring your dog (free of charge of course) and we will even offer a treat or two to keep those paws bounding along. All pubs on the Pub and History Tour are dog friendly. They may get busy so please be mindful of this if your dog is nervous in crowds. The only tour that dogs cannot join is the Full-Day Private Tour. This enters Durham Castle which is not dog friendly.

Unless specifically stated, all of our tours are completely outdoors. We guide you through the highlights of the city so that you can explore them internally in your own time. As all of our tours end in the city centre, you are in a perfect location to visit the attractions after the tour has come to an end.

Yes we can. Both of your guides are local and are more than happy to make recommendations based on your tastes. Tell us what you fancy and we can point you in the direction of traditional pubs, cocktail bars, fabulous attractions and a range of places to eat after your tour with us.

Bookings can be paid for online using a credit or debit card. Unfortunately, we cannot accept payment in cash on the day as we cannot guarantee the tour will go ahead unless customers have pre-booked.

The Prince Bishops Car Park, DH1 3UJ, is within 5 minutes walk of the Market Place. Other car parks are found at Walkergate, DH1 1SW, or Sidegate, DH1 5SY. Alternatively, street parking is available on Old Elvet, DH1 3HL.